On a recent trip to Boston, Massachusetts I had the opportunity to visit the Encore Boston Harbor Casino Poker Room. The Poker Room was clean and bright with plenty of space. It is located in the center section of The Loft, on the second-floor mezzanine level above the main casino, with lots of light and high ceilings, the tables and chairs are clean and in good shape. I found it very easy to find the sign-up desk which was well staffed.
I’m not much of a drinker so I don’t take advantage of the free drinks when I play. The availability of drinks isn’t just a sign of good service, it’s a necessity, unfortunately Encore has recently started charging for alcoholic beverages in the poker room. I question how long this practice will remain the case.
Regarding the dealers, most were pleasant, sociable, and knowledgeable about the game that they were dealing. There are several games to choose from $1/3, $2/5, $5/10, and $10/25 No Limit Hold’em, $2/2, $5/5, $10/10, $25/25 Pot Limit Omaha and $2/2 5 Card Pot Limit Omaha.
During my visit I had the opportunity to meet a floorman named Nick who mentioned he was of Sicilian heritage and for some unknown reason loved Rhode Island. He was most pleasant and helpful. He answered any questions I had about the poker room and went out of his way to make me feel comfortable and welcome.
A floorman (or floorwoman), also sometimes shortened to just "floor", is a person in a poker room responsible for oversight of the games on the gaming floor (hence the name). The duties of floor personnel vary slightly from casino to casino, but in general, a floorperson is responsible for: seating new players, keeping games full and/or balanced, settling disputes, especially those involving house rules, supervising the dealers, handling mechanical problems that affect the game (e.g. a jammed shuffling machine), managing the replacement of card decks, handling table change requests, in general, keeping the games running smoothly.
Overall, my stay at Encore Boston Harbor Casino was a pleasant one and I intend to return soon.
